Welcome to the new KCHA!

Vision Statement

Guided by compassion, KCHA will become a leader in progressive animal sheltering, eliminating unwarranted euthanasia, and create a community that celebrates the human-animal bond.

Mission Statement

KCHA is committed to saving the lives of animals through sheltering, adoption, foster care, spay and neuter programs, cruelty prevention, and community outreach.

KCHA History

Since 1935, KCHA has been a cornerstone of animal welfare in West Virginia. In 2013, KCHA embraced a progressive, lifesaving model that transformed how we care for shelter pets, shifting from simply providing shelter to focusing on individualized care, positive outcomes, and keeping pets connected to the communities they call home whenever possible.

Today, every animal receives comprehensive medical care, behavior evaluations, enrichment, and individualized attention to reduce stress and prepare them for a successful outcome. This level of care is made possible by the collaboration of our dedicated staff and volunteers, who work together to support each animal's journey — from intake through adoption, reunification with their family, or transfer to a trusted rescue partner.

Our commitment extends beyond the shelter walls. Through community outreach initiatives, including our Care-a-Van and transport services, KCHA provides vaccines, microchips, spay/neuter resources, pet food assistance, and other lifesaving programs that help keep pets healthy, families together, and animals out of the shelter whenever possible.

Looking Ahead

Over the last 13 years, KCHA has transformed the way animals are cared for, but we've been doing it in a facility built for a different era of animal sheltering. The lifesaving work happening every day was never what this building was designed to support. In 2024, we took the first step toward changing that by securing 17 acres of accessible land for a new animal shelter designed to reflect the care we're providing. As we look ahead, we remain committed to providing compassionate care, strengthening the human-animal bond, and creating a future where every animal has the opportunity to thrive.

2013

2013 - A New Beginning

Under a new administration, KCHA began a transformation by modernizing outdated policies and embracing a progressive, lifesaving model of animal sheltering. Within just a few months, KCHA's save rate increased dramatically—from 31% to 63%—laying the foundation for the organization's future.

2014

2014 — A Symbol of Change

KCHA permanently dismantled its crematorium as a symbolic commitment to lifesaving, reflecting a new philosophy that every healthy and treatable animal deserves a chance.

2015

2015 — Raising the Standard of Care

KCHA shifted its focus from increasing lifesaving numbers to improving quality of care. Trap-Neuter-Return (TNR), pet retention initiatives, behavior evaluations, enrichment programs, and daily playgroups became standard practice. KCHA also welcomed Julie Hypes as Animal Behaviorist, bringing behavior evaluations and modification programs that helped dogs overcome behavioral challenges and dramatically reduced euthanasia for aggression. Under Julie's leadership, and with the dedication of the animal care team, less than 1% of dogs admitted to KCHA were euthanized for aggression.

2016

2016 — Building Medical Excellence

KCHA hired a veterinarian and established an in-house veterinary team dedicated to shelter medicine, ensuring every adopted animal was spayed or neutered before leaving the shelter. When devastating floods struck southern West Virginia, KCHA played a critical role in disaster relief, providing shelter, supplies, and emergency assistance for displaced pets and their families.

2017

2017 — Expanding Our Reach

KCHA received the Paul Jolly Compassion Award in recognition of its flood relief efforts. The organization also opened Fix Charleston, its public low-cost spay/neuter and wellness clinic, and launched the Care-a-Van to bring veterinary services, adoptions, disaster response, and outreach directly into underserved communities. Since opening, Fix Charleston has performed more than 16,000 spay/neuter surgeries and provided wellness care to more than 20,000 pets.

2018

2018 — Caring for the Most Vulnerable

KCHA opened its volunteer-run Kitten Nursery, significantly improving survival rates for vulnerable neonatal kittens and kitten save rate increased from 75% to 87%. A grant supporting Fix Charleston also revealed an overwhelming need for affordable veterinary care, helping hundreds of families access spay/neuter surgeries and vaccinations. A community needs assessment generated 291 applications requesting care for 902 pets in just 24 hours, highlighting the demand for affordable veterinary services.

2019

2019 — Transformational Growth

KCHA partnered with Petco to operate in-store cat adoption habitats, increasing adoptions and reducing length of stay for cats. The organization also received a transformational $750,000 grant from Petco Foundation (now Petco Love), providing critical support for continued lifesaving programs over the next three years.

2020

2020 — Rising to the Challenge

During the COVID-19 pandemic, KCHA expanded its foster network to more than 1,200 families, allowing every adoptable pet to receive care in a home environment. The organization also launched a pet food assistance program, strengthened pet retention efforts, and continued providing essential services throughout the public health emergency.

2021

2021 — Returning to the Community

KCHA welcomed Executive Director Bethany Hively and resumed community outreach as events returned. The organization expanded its contagious disease ward thanks to a $25,000 grant from Best Friends Animal Society and assisted with Hurricane Ida disaster response by transporting displaced shelter animals to safety. KCHA achieved a 91% live release rate.

2022

2022 — Investing in the Future

Petco Love awarded KCHA a $375,000 grant to strengthen and expand its lifesaving programs. Combined with the generosity of individual donors, whose support provides more than 80% of KCHA's funding, this investment helped advance innovative sheltering practices and ensure homeless pets received the highest quality care.

2023

2023 — A Decade of Lifesaving

KCHA proudly celebrated 10 years as a lifesaving shelter, marking a decade of innovation, compassion, and dramatically improved outcomes for homeless pets.

2024

2024 — Persevering Through Adversity

Despite significant challenges — including a U-Haul crashing into the shelter building — KCHA continued its lifesaving mission without interruption.

2025

2025 — Expanding Lifesaving Opportunities

A record-setting Black Friday adoption event found homes for 137 pets in a single day, made possible through the generous sponsorship of Moses Auto Group.

Staff and Board

Directors

Bethany Hively, Executive Director

Marissa Hsu, Director of Operations


Community Engagement Team

Sarah Perry, Director of Community Engagement
[email protected]

Amanda Pollard, Director of Development
[email protected]

Angie Gillenwater, Community Engagement Manager
[email protected]

Seth Mullins, Volunteer Coordinator
[email protected]

Tracey Diuguid, Adoptions Coordinator

Veterinary Care Team

Cheyanne Cleary, Veterinary Care Manager
[email protected]

Dr. Alex Bay, Chief Veterinarian

Dr. Kagney Hutson, Veterinarian


Animal Care Team

Julie Hypes, Director of Animal Care

Jerry Anderson, Kanawha County Humane Officer

Laura Morris, Admissions Manager

Tim Moore, Animal Behavior Manager

Taylor Myers, Cat Care/Foster Coordinator
[email protected]

Board of Directors:

  • Leigh Johnson, President
  • Ryan Tierney, Vice President
  • Renee Huffman, Secretary
  • Jenny Newman, Treasurer
  • Jason Bailey
  • Linda Bode
  • Tim Brady
  • Charles Dusic
  • Linda Fluharty
  • Jessica Hall
  • Roger Nicholson
  • Mary Jane Pickens
  • Martin Riggs
  • Jack Rossi
  • Margaret Workman

Join Our Pack

Join our pack! KCHA's values of Teamwork, Trust, Accountability, Passion, and Kindness are embodied daily in our organization! We are a fast-paced environment that serve about 5,000 pets each year.
If you're interested in joining a life-saving organization, fill out the application.

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Statistics and Financials

Our Sponsors

Thanks to our generous sponsors!

Heartfelt thanks to our partner, Petco Love, for investing more than $1.2 million in KCHA's lifesaving mission. Thank you for believing in KCHA!